About Mulligan Post

Origin of Mulligan Post

I played Magic with my friends growing up, and I remember clear as day the first time we took the train up to NYC to play a "Type II" tournament at Neutral Ground. That trip taught me a lot about life, the game, and gave me a bit of a reckoning when I got whomped by a manaburn deck in the second round.

Life took me in different directions, but Magic has a way of finding you again. When a friend brought a case of Bloomburrow to draft on vacation, I was hooked. What a great set. So, I started going to draft night at my LGS and went to put a deck together online.

With 20 years of additional cards since the last time I played, I found the shopping experience confusing and klunky.. it felt like I had to pay twice the going rate or get 100 packages in the mail. On the other side, there wasn't a great way to trade-in the pulls I made at draft that my LGS wanted to give 50% for (if they even wanted it.)

Mulligan Post was born from those frustrations, to make a better way to upgrade your deck.

Automation

Having worked at Netflix in Cloud Infrastructure, automation is everything. The scale was mind-bendingly vast. When everything is done thousands of times a second, there's no room for manual process, we had to automate everything. I bring that same automation-first approach to building Mulligan Post. Technology allows us to process cards faster, provide transparent pricing, deliver the fastest payouts for trade-ins, and helps us ship orders the same or next business day. While automation brings cool features and a better experince for our customers, it isn't the most important thing to me.

Service

How we conduct business comes from much earlier in my career. I ran a small webdev shop from highschool through college and eventually landed a huge gig for an interactive agency. Well, taking on a project on a fixed-fee basis while paying subcontractors hourly while trying to attend to the fickle hearts of marketing folks (no offense!) made me go belly-up and have to close up shop. So, I had to get a "Real Job" working for someone else.

My first real job was at an email marketing firm called Vertical Response, and the Founder/CEO was very into her customers, which in those days were mostly vineyards. Did she love the wine and expensing trips to wine country? I don't know, above my paygrade, but she definitely loved to schmooze with a bit of booze.

Not only did she really did love her customers, she wanted everyone in the company to love or at least know our customers. So, in your first month of work everyone (EVERYONE!) spent two weeks shadowing and then taking customer service phonecalls. At the time, it seemed like a quirky way to waste money and frankly, I thought it was beneath me. However, its probably the single greatest leadership decision I've never seen replicated.

Those weeks on the phone, trying to help people through using the product I was going to be building ended up being so helpful and informative. In the years that followed, I and my colleagues down on the engineering floor (literally two floors down the elevator from the sales+marketing+service folks..) would reference, argue and debate how we're going to have to support the stuff we were making, and how our decisions were going to impact our users. I've never worked in a place as customer-centric and customer-aware since. It's always been a goal of mine that if I ever start a company, I would copy what Janine made us do.

Lessons Learned, Lessons Applied

These formative experiences shape the way I see the world and how I am approaching Mulligan Post. That means combining automation with care for every person who trusts us with their cards. Whether you're trading in some old favorites or shopping for new ones, you deserve transparent pricing, fast turnaround, and respect for what these cards mean to you.

Thanks for checking us out.

- Aaron